Replenish includes a self-service customer portal where your customers can view, edit, and cancel the re-order reminders they've set up on your store. This article explains how the portal works, how customers access it, and what they can do once logged in.
How customers find the portal
Every re-order reminder email that Replenish sends on your behalf includes a link at the bottom of the email. The link points to an app proxy page on your store:
https://[your-store].myshopify.com/tools/reorder-reminders
The domain will match your Shopify store, and the path (/tools/reorder-reminders) is consistent across all merchants. Customers do not need to navigate to it manually; the link is provided in each reminder email they receive.
How the login process works
When a customer clicks the link in their reminder email, they are taken to a login page where their email address is already pre-populated. They click Send me a login link, and a one-time access link is sent to their inbox.
After clicking the link in that email, they are logged into the portal. There are no passwords to set up or remember. Each access link is single-use and tied to their email address.
What customers can do in the portal
Once logged in, the customer sees all of the re-order reminders they have active on your store. Each reminder displays the product name, the current reminder frequency, and the date of their next scheduled reminder.
Edit a reminder
Customers can click Edit next to any reminder to change its frequency. They can adjust both the number and the time unit (days, weeks, or months), then click Update to save.
The next reminder date is recalculated based on the new interval.
Cancel a reminder
Clicking Cancel stops all future reminder emails for that product. The customer will not receive any further notifications for it unless they choose to reactivate.
Reactivate a cancelled reminder
If a customer has previously cancelled a reminder, a Reactivate option appears next to that product. Clicking it restores the reminder using their previous settings.
Key things to know
The portal is scoped to your store only. If a customer uses Replenish reminders across multiple Shopify stores, they will access a separate portal for each one via the links in each merchant's reminder emails.
No action is required from you to set up or maintain the portal. It is available automatically as part of your Replenish installation.
Need help?
If you need any help setting up Replenish, have questions about how it works, or would like a demo, we're here to help.