A customer has multiple reminders. Does this mean they will receive multiple emails?

When a Customer agrees to receive replenishment notifications, either by accepting the default replenishment interval or selecting a custom interval, we will schedule a reminder for each product within that order.

For example, all four of these products were contained within a single order and each has been set to the selected replenishment interval (weekly):

The customer will receive a single email in this instance and the link in the email will pre-populate the cart with all four of those products.

The customer can, however, log in to the customer replenishment portal and do one of two things:

1. Cancel one or more products from generating replenishment emails

2. Change the replenishment interval of one or more of these products

When a customer has products set up with differing reminder intervals, they will receive an email for each interval. The email will contain a link to the pre-populated cart containing only the products associated with that interval, even if they originated from different orders.

Need help?

If you need any help setting up Replenish, have questions about how it works, or would like a demo, we're here to help.

Email us at [email protected] and we'll get back to you as soon as possible.